An Unbiased View of Telus customer service
An Unbiased View of Telus customer service
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These agents Performing in opposition to Telus Added benefits, as opposed to maintaining the previous faithful customers they make them go away to search for other provider
• A friend who is also a Telus customer showed me his program particulars, and he is obtaining a similar prepare for drastically fewer with no need to acquire products, which contradicts what Abdul instructed me.
I referred to as Telus CS at eight.55AM Mountain time they usually hanged up on me, expressing which i must get in touch with throughout "regular office hours". Is that this for true?
I left Rogers to come to Telus due to the fact I believed in the assure of higher service and honest treatment method, but this experience continues to be anything but.
I'm requesting a transparent breakdown of my contract, which include all relevant reductions, and a fair resolution to the problems I’ve skilled. Moreover, I inquire that somebody critique the call recordings to grasp the lousy treatment method I obtained from a variety of agents.
If my considerations will not be addressed, I will likely be pressured to escalate this even more, which includes to the Business office of your President, the media, and the greater Business enterprise Bureau.
• I spoke to multiple agents, together with Maria and Regal, who could not supply clarity or escalate my scenario as asked for.
Solved discussions will likely be shut and saved for ninety days, and might be accessed during the Message Centre in the My TELUS application.
If an automated assistant asks for the reason of your contact, mention "I would want to make payment preparations for my mobility bill".
My expert assisted me with my worry and answered all of my comply with-up questions. You may have the best folks working in your case!
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I have designed many cellular phone phone calls, I've clicked on "Alternatively, you'll be able to Make contact with our TELUS Management Crew here". finished telus billing support the shape, without reaction, and done An additional variety on MyTelus in addition to go no reaction.
The TELUS team acknowledges that our function spans numerous Territories and Treaty places and we are grateful for the standard Know-how Keepers and Elders who will be with us these days, all those who have long gone prior to us and the youth that encourage us.
The TELUS staff acknowledges that our function spans quite a few Territories and Treaty regions and we have been grateful for the standard Awareness Keepers and Elders who will be with us today, anyone who has long gone in advance of us and the youth that inspire us.